Patient Feedback Form
We make every effort to give the best service possible to everyone who attends our practice.
However, we’re aware that things can go wrong, resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. Simply contact the Office Manager who will set all the necessary wheels in motion. Further written information is available on the complaints procedure from reception. However, if you feel we have not dealt with the issues you have raised as you would wish, you can contact the Patient Advice and Liaison Service (PALS), which can often help resolve any problems before they become formal complaints. To speak to a PALS officer, ring 020 8401 3210. Croydon Health Services, 530 London Road, Croydon, CR7 7YE
If you have had an unsatisfactory experience with any service, please tell us about it here. You can do so anonymously or you can choose to share your details with us and we will contact you with further feedback.
SURGERY ENQURIES
SURGERY HOURS
| Monday – Friday* | 08:00 – 20:00 |
| Saturday** | 09:00 – 17:00 |
*Surgery reception closed between 1pm-2pm every Weds for training
**North Croydon GP Enhanced Access & Reception Service only
HOW WAS YOUR EXPERIENCE WITH US?
USEFUL CONTACTS
| General enquires & appointments (from 8.30am): 020 8689 7800 |
| Brigstock Skin and Laser Centre 0330 555 6060 |
| NHS Croydon: 020 8274 6000 |
| Patient advice and liaison service (PALS): 020 8274 6333 |
| Public Health Department: 020 8274 6239 |
| Croydon Intermediate Ear Nose and Throat service 020 8683 6734 |
| NHS Out of hours service 111 |
| Data Protection Officer Umar Sabat | Email: dpo.swl@nhs.net |