• If you need medical help fast but it’s not an emergency call 111
• If it’s a life-threatening emergency call 999
Calls to 111 are FREE from landlines and mobiles and are available 24/7, 365 days per year.
When to call 111
• you think you need to go to A&E or to another NHS urgent care service
• your GP surgery is closed and you need healthcare advice
• you don’t know who to call for medical help.
When to call 999
Call 999 for life-threatening emergencies such as:
• Major accident or trauma
• Severe breathlessness
• Severe bleeding
• Loss of consciousness
• Severe chest pain.
During normal practice opening hours, the practice remains your first point of contact for all routine requests.